Pickups, shipping and returns

Pickup

An email will be sent to you once your order is ready within 24 to 72 hours.

Shop opening hours for the collection of the sweater:

November 25 to November 30, 2021

Monday to Friday: 9:30 a.m. to 5 p.m.

December 1 to December 22, 2021

Monday - Tuesday - Friday: 9:30 a.m. to 5:00 p.m.

Wednesday - Thursday: 9:30 a.m. to 6 p.m.

To bring with you:

- An ID
- Proof of the order (printed or by presenting the transaction through their cell phone)

Shipping cost

Shipping costs cover the cost of preparation and packaging, plus postage. They are established according to the delivery address, the number of items ordered and the total amount of the order, before taxes and delivery costs. Under no circumstances will a customer be able to combine several orders to benefit from a reduction in delivery costs.

Delivery time

A period of 3 to 4 working days must be allocated to processing orders for products in stock at our warehouse, to which must be added 1 to 4 working days on average for delivery in Quebec. The STM Boutique can in no way be held responsible for a delay in delivery resulting from an out of stock at the distributor or attributable to the carrier.

Merchandise return

The items supplied by La Boutique STM are new and guaranteed to be free from defects. If an item happens to be defective or does not correspond to what had been ordered, La Boutique STM undertakes to exchange or refund it, within 20 working days following the delivery date, provided that '' it is accompanied by the delivery note and a copy of the invoice. Delivery charges are not refundable.

For the holiday season, goods purchased between December 1 and December 31 can be returned to us until January 20, 2020 inclusive. Please note that purchases made on December 26 are firm sales and cannot be returned. For a return of merchandise, the customer agrees to return the merchandise within 10 days of the delivery date. However, in the event that the product shows no defect, the return will be subject to a 15% administration charge and the delivery charge will not be refundable. If the customer has received a free shipping offer, the administration fee is 25% of the selling price of the returned item.